FeedBear or OSTicket: pick one, but not both

Right now, bug reporting for WebBoss seems a little inconsistent and somewhat 'broken'. When we use the 'Submit a Support Ticket' form in the 'Help & Support' page, it creates a ticket in OSTicket. But the title 'Found a bug?' link at the footer of the Dashboard - which also appears elsewhere in the interface - redirects the user to reporting the bug here on FeedBear. So...which is the 'right' system for reporting bugs? Also, the 'knowledgebase' is provided in the 'Help & Support' page via a (somewhat quick-and-dirty) iFrame embed of the OSTicket site. It doesn't display well on systems with small screens (horizontal scrolling is required on laptops and iPads), and once the user finds an article, navigating BACK to an upper level is either clumsy or impossible - so the solution feels 'broken', like a temporary patch...